Overview
This Privacy Policy explains how Hickman Orthodontics (“Company,” “we,” “our,” “us”) collects, uses, maintains, and discloses information from users of www.hickmanortho.com (the “Site”) and related services. By using the Site, you agree to this Policy. If you do not agree, please do not use the Site. We may update this Policy at any time; continued use after posting means you accept the changes.
How To Reach Us
Hickman Orthodontics
3116 W US Highway 22/3, Maineville, OH 45039
in**@**********ho.com • (513) 697-9772
Information We Collect
We may collect information in the following ways:
- Information you provide: name, contact details, age, medical/dental interests you share with us, payment details (when applicable), and message content submitted via forms, scheduling tools, email, or text.
- Usage data: IP address, device/browser type, pages visited, time on page, and interactions with Site features.
- Transaction data: appointment requests, services selected, and related notes you submit.
- From third parties you choose to use with our Site: e.g., map, analytics, or scheduling providers. Those parties maintain their own privacy policies.
Users may visit our Site anonymously. We collect personal information only if you voluntarily submit it. Declining to provide certain information may limit Site functionality.
How We Use Your Information
We use information to:
- Deliver and improve the Site and our services
- Respond to inquiries and fulfill appointment requests
- Provide patient communications and customer support
- Send practice updates and marketing messages if you opt in (you can opt out at any time)
- Perform internal analytics in aggregated or anonymized form
- Protect the security and integrity of our systems and comply with law
Cookies and Similar Technologies
The Site may use cookies to personalize content, remember preferences, and analyze performance. You can disable cookies in your browser; some features may not function without them. Third-party analytics or embedded services may also set cookies. Please review those providers’ policies for details.
When We Share Information
We do not sell or rent your personal information. We may disclose information:
- To trusted service providers as needed to operate the Site or deliver requested services
- To comply with legal obligations or court orders
- To protect our rights, users, and systems
- To platforms we use for operational services under their terms
Phone numbers collected for SMS consent will not be shared with third parties for marketing purposes.
Links To Other Sites
Our Site may link to external websites or apps not operated by Hickman Orthodontics. We are not responsible for their content or privacy practices. Review those policies to understand how they collect and use data.
How We Protect and Store Data
We use administrative, technical, and physical safeguards to help protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure. We retain information for as long as needed to provide services and as required by law. Information may be processed or stored on servers outside your state or country.
Access, Updates, and Opt-Outs
- Marketing emails: unsubscribe using the link in any email or contact us at in**@**********ho.com.
- Access/Correction: request access to or correction of your personal data by contacting us. We may request reasonable verification of identity.
Changes To This Policy
We may update this Privacy Policy from time to time. We will revise the date below when changes are made. Your continued use of the Site after updates constitutes acceptance.
SMS Terms & Conditions
1. Consent & Privacy
2. Phone numbers obtained for SMS consent will not be shared with third parties for marketing purposes.
3. Types of SMS Messages
4. If you opt in to receive text messages from Hickman Orthodontics, you may receive messages related to conversations, appointment reminders, account/billing updates, and general customer care.
5. Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. Hickman at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Hickman Orthodontics at any time.”
6. Message Frequency
7. Frequency may vary by communication type. You may receive up to two (2) SMS messages per week related to appointments or account status.
8. Message & Data Rates
9. Standard message and data rates may apply per your carrier plan, including for international messages.
10. Opt-In Methods
11. You may opt in by submitting our website form at www.hickmanortho.com that includes the consent statement: “I consent to receive Conversations (external) text messages from Hickman Orthodontics.”
12. Opt-Out Methods
13. You can opt out at any time by replying STOP to any message. You may also contact us to request removal from our SMS list.
14. Help
15. For assistance, reply HELP to any message or contact us at (513) 697-9772 or in**@**********ho.com.
16. Standard Disclosures
- Message and data rates may apply
- You may opt out at any time by texting STOP
- For help, text HELP or visit this Privacy Policy page
- Message frequency may vary
- Consent is not a condition of purchase or treatment
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this Privacy Policy and the SMS Terms & Conditions above. If you do not agree, please do not use the Site. Continued use after changes are posted will be deemed acceptance of those changes.